SHIPPING POLICY
Effective Date: February 26, 2025
At EPICALI, we are committed to delivering your orders in a timely and secure manner. Our Shipping Policy outlines the details regarding processing times, shipping methods, delivery timelines, costs, and international shipping.
1. Order Processing Time
✔ Standard Orders: Processed within 1-3 business days (Monday – Friday, excluding holidays).
✔ Custom or Personalized Orders: Require 2-4 weeks for production before shipping, depending on complexity.
✔ Order Verification: If additional information is required, such as address confirmation or payment verification, processing may be delayed.
Once your order is processed, you will receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Times
We partner with trusted carriers (DHL, FedEx, UPS, and Royal Mail) to ensure safe and reliable delivery.
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | UK & International |
| Express Shipping | 2-5 business days | UK & International |
| Next-Day Shipping | 1 business day | UK only |
| International Shipping | 7-15 business days | Select countries |
🚚 Delivery times may vary due to customs clearance, holidays, or unforeseen circumstances beyond our control.
3. Shipping Costs
✔ Standard Shipping: Free for orders over £100.
✔ Express Shipping: Charges vary based on weight and destination.
✔ International Shipping: Costs depend on the country and total order value. Fees will be calculated at checkout.
💎 Customs & Import Duties: International customers are responsible for any applicable duties, taxes, or customs fees imposed by their country. These charges are not included in our pricing and must be paid upon arrival.
4. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number to monitor your shipment in real time.
- You can track your order via our website or the carrier’s tracking system.
- If you do not receive your tracking details within 3 business days, please contact us at info@epicali.xyz.
5. Lost, Delayed, or Damaged Shipments
🔹 Lost Packages: If your package has not arrived within the estimated timeframe, please contact us. We will work with the carrier to resolve the issue or provide a replacement if necessary.
🔹 Delayed Shipments: Delivery may be delayed due to weather, customs clearance, or peak shopping seasons.
🔹 Damaged Shipments: If your order arrives damaged, please take clear photos and contact us within 48 hours of delivery for assistance.
6. Incorrect Shipping Address
📌 Customers are responsible for providing accurate shipping information. If an incorrect address is provided:
✔ Contact us immediately for corrections before the order is shipped.
✔ If the package is returned due to an incorrect address, the customer must cover the reshipping cost.
7. Shipping Restrictions
🚫 We do not ship to P.O. Boxes, military bases (APO/FPO), or certain restricted countries due to shipping limitations. If your country is not listed at checkout, please contact us to verify availability.
8. Changes to Our Shipping Policy
We reserve the right to update this Shipping Policy as needed. Any changes will be immediately effective upon posting on our website.
9. Contact Information
For any shipping-related inquiries, feel free to contact us:
📍 Address: 54 Gloddaeth Street, Parma, Billingborough, United Kingdom
📞 Phone: 077 7682 7777
📧 Email: info@epicali.xyz
🌐 Website: https://epicali.xyz