Sales policy

Effective Date: February 26, 2025

At EPICALI, we are committed to providing our customers with a seamless and enjoyable shopping experience. Our Sales Policy outlines the terms and conditions related to purchasing, pricing, promotions, and order fulfillment. Please read this policy carefully before making a purchase.

1. Order Process & Acceptance

✔ Placing an Order: Customers can place orders through our official website https://epicali.xyz or by contacting our customer service team.
✔ Order Confirmation: After placing an order, you will receive a confirmation email with your order details. If you do not receive a confirmation, please check your spam folder or contact us.
✔ Right to Refuse Orders: EPICALI reserves the right to refuse or cancel any order for reasons including:

Suspected fraudulent transactions.
Incorrect pricing due to system errors.
Unavailability of the item ordered.

If your order is canceled, you will receive a full refund for the affected item(s).

2. Pricing & Payment Terms

✔ Transparent Pricing: All prices on our website are listed in GBP (£) and include applicable taxes unless stated otherwise.
✔ Accepted Payment Methods: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and Bank Transfers for secure transactions.
✔ Currency Conversions: For international orders, your bank may apply currency conversion fees. EPICALI is not responsible for any additional charges imposed by your payment provider.
✔ Tax & Duties: Customers are responsible for any applicable import duties, taxes, or fees for international shipments.

3. Shipping & Delivery

🚚 Processing Time: Standard orders are processed within 1-3 business days, while custom or personalized jewelry may take 2-4 weeks depending on the complexity.
📍 Shipping Methods: We offer standard and express shipping options with trusted carriers (DHL, FedEx, UPS, Royal Mail).
🌎 International Shipping: We ship worldwide. Delivery times and costs vary by location.
📦 Tracking Information: Once shipped, you will receive a tracking number via email to monitor your order status.

4. Promotions, Discounts & Gift Cards

💎 Seasonal Sales & Discounts: EPICALI offers exclusive promotions, limited-time sales, and special discounts throughout the year.
🎁 Gift Cards: We offer electronic and physical gift cards, which are non-refundable and can be used for online purchases.
⚠ Promotion Terms: Discounts and promo codes cannot be combined with other offers and may be subject to expiration dates.

5. Cancellations & Order Modifications

📌 Cancellation Requests: Orders can be canceled within 24 hours of placement. After processing, cancellations may not be possible.
🔄 Order Modifications: If you need to modify your order (e.g., change size, shipping address), please contact us immediately at info@epicali.xyz.
🚫 Custom Orders: Personalized jewelry orders cannot be modified or canceled after production begins.

6. Customer Support & Assistance

💬 Live Support: Our dedicated customer service team is available for inquiries via email or phone.
🕘 Business Hours: Monday – Friday: 9 AM – 6 PM (GMT)
📧 Email: info@epicali.xyz
📞 Phone: 077 7682 7777

7. Changes to Sales Policy

EPICALI reserves the right to update this Sales Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

8. Contact Information

📍 Address: 54 Gloddaeth Street, Parma, Billingborough, United Kingdom
📞 Phone: 077 7682 7777
📧 Email: info@epicali.xyz
🌐 Website: https://epicali.xyz

SALES POLICY